Privacy policy
Last updated: April 29, 2026
Overwatch respects the privacy of the organizations and users who trust the portal with fleet, contract, and service information. This policy explains what we collect, how we use it, and how to contact us with privacy questions.
Information We Collect
We collect the information you choose to provide, such as demo requests, contact details, organization details, and messages sent through Overwatch. Customer portal accounts may also include user profile details, role assignments, tenant selection activity, and operational records needed to provide the service.
Portal And Fleet Data
For active customers, Overwatch processes fleet, contract, supply, meter, location, and service-related data supplied by connected systems or uploaded customer records. This data is used to operate the portal, support customer workflows, troubleshoot issues, and improve the reliability of the service.
How We Use Information
We use information to respond to inquiries, schedule demos, authenticate users, provide customer portal features, maintain audit logs, protect the service, support customers, and communicate about the product. We do not sell customer portal data.
Service Providers
We may use trusted service providers for hosting, authentication, data storage, email delivery, analytics, document generation, electronic signature, and connected fleet or business-system integrations. These providers are used only as needed to operate and support Overwatch.
Security And Retention
We use administrative, technical, and organizational safeguards designed to protect information handled by Overwatch. We retain information for as long as needed to provide the service, satisfy operational requirements, resolve disputes, maintain audit history, and comply with applicable obligations.
Your Choices
You can request access, correction, or deletion of personal information by contacting us. Some operational records may need to be retained where required for security, audit, contractual, or legal reasons.
Contact
For privacy questions or requests, contact hello@overwatch.fyi.