Give every customer a portal. Win every renewal.
Overwatch is the branded customer portal layer around the systems you already run: Printanista fleet data, contract workflows, cost analysis, and PIP-ready service visibility in one modern experience.
Printanista monitors the fleet. It was not built to be your customer portal.
Printanista does support a customer permission level, but it is the same dealer web app with restricted access — not a purpose-built portal experience.
Without a daily reason for the customer to log into something with your name on it, you have no stickiness when the contract expires.
Customers cannot configure equipment, review monthly pricing, or move a new contract into signature from the monitoring tool.
Xerox, Konica, Ricoh direct can outspend you on portal experience. Without a peer product, you compete on coffee donuts.
The customer portal you would have built — if you ran an engineering team.
One operator console, branded customer portals, per-tenant logo, colors, contact info, and custom domains on the roadmap.
Printanista SOAP, PIP-ready service-call plumbing, GreatAmerica lease PDFs, and a DocuSign workflow in pilot.
Customers configure equipment with manufacturer-accurate accessory rules, while your team keeps control of pricing, review, and signature routing.
Shows the customer their savings before the competition can build a pitch deck. The renewal becomes a conversation, not an auction.
One operator console. Every customer, your brand.
You connect Overwatch to Printanista, then layer in e-automate service visibility as PIP credentials come online. We provision a tenant for each customer with their logo, colors, and contact info, so they see a portal built around their work.
- 01Connect your back officePrintanista API access first, then e-automate PIP, GreatAmerica, and DocuSign as those workflows are enabled.
- 02Provision tenantsWe onboard each of your customers with their brand, contacts, and slug. Their devices auto-populate from Printanista.
- 03Issue portalsSend each customer a deep link such as overwatch.fyi/login?org=their-slug. They log in, see their fleet, and work inside their branded portal.
- 04Operate from one consoleYour team switches between tenant views, runs cost analysis, builds contracts, and tracks customer activity from a single login.
Select a customer
Signed in as Partner Admin for Your Dealership.
Vs. the customer experience your back-office stack ships today.
| Capability | Printanista customer view | Overwatch |
|---|---|---|
| Purpose-built customer portal UI | Read-only | |
| Per-customer branded portal experience | Logo only | |
| Multi-location map view | ||
| Searchable contract registry | ||
| Self-service contract builder + DocuSign | Pilot | |
| E-automate service-call visibility | PIP-ready | |
| Built-in cost-per-page comparison | Manual | |
| Per-tenant custom domain | Not visible | Roadmap |
| Network monitoring (Phase 2) | Roadmap |
Recover one renewal a year and Overwatch pays for itself.
Built around your stack.
Let's talk about putting your brand on every customer portal.
A 30-minute call to walk through the multi-tenant model, the dealer pricing tiers, and the onboarding timeline.